In response to oft-asked questions about the order and reservation process, available incentive programs, and general inquiries, Star Clipper has assembled this page of Frequently Asked Questions. Please feel free to contact us by phone (314.725.9110) or email us at info at starclipper dot com for clarification of any other questions you may have.HOW DOES THE SUBSCRIPTION SERVICE WORK?
HOW DO I SPECIAL-ORDER AN ITEM?
WHY DOES STAR CLIPPER ASK FOR MY CONTACT INFORMATION?
WHAT ARE THE AVAILABLE DISCOUNTS AND PROGRAMS?
I HAVE AN OLD PAPER BOOK CLUB CARD. HOW DO I ROLL IT OVER INTO THE NEW SYSTEM?
DO YOU HAVE GIFT CERTIFICATES?
HOW DOES THE SUBSCRIPTION SERVICE WORK?
Simply provide us with standard contact information: name, address, phone numbers, date of birth, e-mail address (if you choose to get on our mailing list), and whether or not you're a college student (to become eligible for our student discount). Your account is established! Next, provide us with the list of what you want. You may order as much or as little as you choose-- there is no minimum or maximum. Signing up for more books may earn you a discount. Star Clipper has the ability to be very specific when entering your reservation requests, so you have the liberty of being very precise yourself. For example, you may ask for any combination of quantities for any titles for any issue/volume range, pause your reservations while you're gone for the summer, then resume them when you're back in town.
You are free to edit your "Hold" list at any time. You may make reservations for any product line we carry, including comics, graphic novels, t-shirts, DVD's, anything. For new solicitations in Diamond Previews, there will always be an order cutoff date at the 15th of the month, although we always do our best to fulfill late orders. Please bear in mind the cutoff date is Diamond's.
There are only a few stipulations.
First, because Star Clipper cannot cancel orders after we have placed them, we must ask our customers to purchase any items they order through us.
Special orders must be picked up within 30 days of receipt, and Subscription orders once every 30 days.
Customers must be at least 18 years of age to start a Subscription Service, or they must have a parent or guardian authorize one for them.
We require a valid credit card number to place Special Orders over $50 (aggregate value), or to start a Subscription Service.
If customers are delinquent in purchasing their orders, Star Clipper reserves the right to charge those items to their credit card after 2 attempts at contact.HOW DO I SPECIAL ORDER AN ITEM?
Anyone can special order items from us on a case-by-case basis. Simply provide us with standard contact information: name, address, phone numbers, birthday (to receive specials), e-mail address (if you choose to get on our mailing list), and whether or not you're a college student (to become eligible for our student discount). Your account is established! Next, provide us with the list of what you want. You may order as much or as little as you choose. We will contact you by phone when your order arrives.
First, because Star Clipper cannot cancel orders after we have placed them, we must ask our customers to purchase any items they order through us.
Special orders must be picked up within 30 days of receipt, and Subscription orders once every 30 days.
We require a valid credit card number to place Special Orders over $50 (aggregate value).
If customers are delinquent in purchasing their orders, Star Clipper reserves the right to charge those items to their credit card after 2 attempts at contact.WHY DOES STAR CLIPPER ASK FOR MY CONTACT INFORMATION?
Star Clipper can offer you a wide range of personalized services and benefits built around your own preferences. All the privileges, credits, specials, and discounts that we offer, such as the Book Club feature or Student Discounts (see DISCOUNTS & PROGRAMS below), are available to anyone who creates an account with us. It's simple, fast, free, and totally confidential. It enables us to provide you with a higher quality of service and broader, more flexible range of selection.
WHAT ARE THE AVAILABLE DISCOUNTS AND PROGRAMS?
Full-time college students with valid I.D. are eligible for 10% off all their purchases (excluding snacks & prediscounted items).
Any Subscription Service Customers who request ten or more ongoing monthly comics are eligible for 10% off all their comic book purchases.
Anyone who creates an account with us is automatically eligible for every Program and benefit we offer-- you never need to ask to be signed up, and don't have to carry a card. Simply identify yourself by name at the register and every purchase you make will earn you credit if it falls into an appropriate category.
Book Club: Buy ten graphic novels within one year, and Star Clipper gives you the average price as a credit which you may apply towards any future graphic novel purchase.
All Star Clipper credits, including Program Credits and Gift Cards, are good for one year from date of issue.
I HAVE AN OLD PAPER BOOK CLUB CARD. HOW DO I ROLL IT OVER INTO THE NEW SYSTEM?
Be sure to gather ALL your individual, outstanding Star Clipper Book Club Cards together before surrendering them to us. We will only be taking paper cards and transferring them to an individual's database record once. Additionally, we will only continue the process of rolling over paper cards through the end of 2003. Star Clipper will file your paper cards along with your name to keep a hard copy, but now your earned credits will be moved to the database and future Book Club credits automatically attached to your account.
DO YOU HAVE GIFT CERTIFICATES?
Yes. Star Clipper Gift Cards are available in any denomination over $5. Gift cards are good towards all purchases and are valid for one year from date of purchase. All Star Clipper credits, including earned Program credits, are good for one year.
All returns MUST be accompanied by a receipt and made within ten days of purchase. We only accept returns for the following items under the following conditions:
1. Merchandise found to be defective or faulty by the purchaser, returned within ten days of purchase and accompanied by the receipt.
2. Merchandise that is in its original packaging (i.e. cards, toys, models), excluding books or comics, unopened and undamaged, returned within ten days of purchase and accompanied by the receipt.
3. Books and comics: sorry, we cannot accept returns on print items unless they are defective (poor binding, pages in upside down, etc.).
Sometimes it will take weeks to obtain certain special order items for individuals, particularly if they are import items or out-of-print items. If you placed an order with us and haven't heard from us, any of the following may be possible:
1. You placed a preorder for an item that hasn't shipped yet. If you are a Subscription Customer the item will go directly into your file; if you placed a Special Order with us, you'll receive a phone call when it ships.
2. You placed an order for item an it went to Backorder. What does this mean? Your order is in stasis while various components along the supply chain-- us, our distributors, the publisher-- try to fill it. This process can take several weeks while a product goes into second or third printings, or it has to ship from overseas.
3. You placed an order for an item, it went to Backorder and was subsequently Canceled, and we are trying to obtain the same item through another channel. Star Clipper always tries to get our products by the most expedient means, but we will go through other avenues to procure your request if we can't get it the first place we try.
You are free to contact us and get an update on your current order status. Please remember: we cannot cancel orders once we have placed them, so we must ask customers to purchase anything they order from us. We will contact you in the event of order cancellations by our distributors. Just give us a call at 314.725.9110 or email us at info at starclipper dot com if you'd prefer and we'll tell you exactly what's happening.
Star Clipper is located at the intersection of Delmar and Westgate in the University City Loop, just east of Blueberry Hill. Here are a map and directions that should help you out! Call us at 314.725.9110 for greater specifics if necessary.
Free parking can be found in the lots behind Fitz's and the block behind Cicero's/Melting Pot/Blockbuster. Also, free parking on Westgate slightly north of Delmar is available. Metered parking is available on Delmar, Westgate, and in the lot adjacent to the Tivoli Theatre. There is a parking garage across from the Tivoli as well.
No, Star Clipper does not ever purchase comics and cards. Our best recommendation? Put 'em up on ebay or donate them to a worthy charity.
From time to time Star Clipper seeks skilled associates to fill sales positions. If you are interested in applying, please fill out our application for employment and return it to us. You may fax it to 314.725.5026, mail it to Star Clipper / 6392 Delmar Blvd. / St. Louis MO / 63130, or bring it in personally. We will contact qualified applicants when positions become available. Thank you for your interest!
PS: We have plenty of applications behind the counter as well, so next time you're in, don't forget to ask for one! Star Clipper is an equal opportunity employer.
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